Planit Computing has the scale and experience to deliver a tailor Managed IT Helpdesk Service to every clients requirement. We negate risk and ensure system uptime by responding to issues with best-practice procedures, drawing on our extensive technical competencies and strong partner relationships.
We deliver on the trust that our clients place in us to solve their problems their way, but with our people. Our Managed Helpdesk services broadly fall into two categories, Onsite IT Support and Offsite IT Support:
At Planit Computing, we offer a full range of support contract options especially to those clients who are heavily dependent on their computer network and IT systems for their day-to-day operations.
In order to minimise the downtime to our client, in the event of an IT problem occurring, we provide a service agreement that provides fast, reliable & professional assistance. Under the our support contracts we deliver a guaranteed 4 hour emergency response to critical issues, with remote access and telephone technical support provided immediately.
We offer a “full cover” contract, if you have any issue with your IT, you simply call us and we will fix it for you. It’s that simple! We also offer various other contracts that allow our client to purchase support time from Planit Computing at a reduced rate and whenever we provide you with IT support (offsite or onsite) we simply debit the time from your pre-purchased time.
Each contract and client is different, so contact us to arrange an assessment of your needs that are specific to your business.*
Call us now on 01 485 2222 or drop us an email on firstname.lastname@example.org to discuss your IT support requirements.
Any organisation should have a formal support agreement in place with their IT service provider. However, many organisations don’t have a formal agreement in place and often those that do don’t always take the time to read and understand it. Any support or service agreement should clearly state what is included (and excluded) in the service provided.
Key aspect of any support agreement
The most important aspect of the support agreement is the SLA or Service Level Agreement. This is a common understanding of the service provided including response times, guarantees and warranties associated with the support of your IT systems, services and applications.
Multiple SLA’s depending on the importance of the system or service.
For example, critical IT hardware could have a 0 – 4 hour response time, along with the engineering time to resolve the issue, time to liaise with the hardware manufacturer to avail of warranty, spare parts etc.
Critical hardware devices include servers, network switches, firewalls, phone systems and can be thought of as systems that impact the entire organisation in the event of failure.
Non critical hardware such as laptops, PC’s and Printers might have a next business day response time as failure would not impact the entire organisation.
PlanIT Computing can provide your business with an IT Support contract to suit your every need. Our support team can provide you with assistance on a 9am-6pm basis or if required on a 24/7 support plan.
Our expertise ranges from network/server solutions to printer, copier, fax, desktop, laptops and smart-devices. Our major strength is our flexibility. We provide different service levels so you can pick the one that suits you.
For example, you can choose a between a 2, 4 , 8 or 12 hour response service based on the critical nature of the problem to your business with engineers calling directly to the site within the agreed time frame. And, because our maintenance services are offered on a fixed price basis, you know exactly how much you are spending on maintenance, keeping in line with your IT budget.
PlanIT Computing provides IT Support, Services and Solutions to small and medium size businesses.
We strive to achieve this goal by constantly improving the value of our services and focusing on making our customers more efficient, productive and satisfied with their technology investments.
We make IT easy for business. We deliver innovative and cost effective solutions without the jargon.
And as one of Ireland’s more proactive IT Support and Managed Service companies you can be confident that we’ve got the skills and experience whatever your requirements.
For some we act as their outsourced IT department and for others, we are a trusted partner delivering key technology projects. In a quickly changing environment we take the stress and complication out of managing your IT. We are always available to provide advice and solve issues as they arise, but most importantly, we proactively work with you to avoid problems in the first place.
Like you, we are experts at what we do. We provide experienced, cost effective and professional IT support so you can focus on what you do best.