Monthly Archives: July 2012

Pro-active IT Maintenance and Support

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Proactive Maintenance

Imagine being able to pinpoint and eliminate a problem on your computer network before any symptoms occur within the systems you use.   It would save you money in down time and keep your system running the way you need it to for your business to operate.

This is the advantage of proactive maintenance over reactive maintenance. Proactive maintenance provides corrective actions aimed at the sources of potential failure. The first logical step to proactive maintenance is the implementation of regular onsite inspections of your computer network and systems. We provide this service to our clients and they see the immediate benefit of it. After all, prevention is better than cure.

Remote Support

As part of our commitment to getting issues resolved as quickly for our clients, we also provide Remote Support. This means that we can (in most cases) log into our client PC’s/Servers via a secure channel from our offices and get to the source of the problem within a few minutes. We have found that most issues are resolved within 30 minutes.

Onsite Support

When Helpdesk support or our Remote support doesn’t successfully resolve the logged call, then we can dispatch an engineer (or team) to your offices to resolve the issue on-site. For our contract clients, our response times are fast and part of the contract and for all other clients it is based on a priority system where the most critical problems are addressed first.

Call us now in Dublin on 01 485 2222 or drop us an email on info@planitcomputing.ie to discuss your IT Support requirements.

SLA IT Support Contracts

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At Planit Computing, we offer a full range of support contract options especially to those clients who are heavily dependent on their computer network and IT systems for their day-to-day operations.

In order to minimise the downtime to our client, in the event of an IT problem occurring, we provide a service agreement that provides fast, reliable & professional assistance. Under the our support contracts we deliver a guaranteed 4 hour emergency response to critical issues, with remote access and telephone technical support provided immediately.

We offer a “full cover” contract, if you have any issue with your IT, you simply call us and we will fix it for you. It’s that simple! We also offer various other contracts that allow our client to purchase support time from Planit Computing at a reduced rate and whenever we provide you with IT support (offsite or onsite) we simply debit the time from your pre-purchased time.

Each contract and client is different, so contact us to arrange an assessment of your needs that are specific to your business.*

Call us now on 01 485 2222 or drop us an email on info@planitcomputing.ie to discuss your IT support requirements.

Managed Backups & Disaster Recovery Strategy

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We provide a fully managed and data recovery service which is about helping our customers manage the administration of their data backup and recovery needs.

In the main business environment, the days of tape backups has passed and the volume of data requiring to be backed up is greater than ever. We’ve seen the emergence of online/off-site data storage as well as in-house backup solutions that provide huge storage space and reliable backup recovery options for our clients, in the event of data loss or a disaster scenario occurring.

As part of our managed backup service, we monitor and proactively support your backup equipment, so you have less daily management overhead and reduce the risk involved with data and systems protection

Call us now on 01 485 2222 or drop us an email on info@planitcomputing.ie for a free consultation on your disaster recovery plan.

Understanding the importance of an IT Service Level Agreement

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Any organisation should have a formal support agreement in place with their IT service provider. However, many organisations don’t have a formal agreement in place and often those that do don’t always take the time to read and understand it. Any support or service agreement should clearly state what is included (and excluded) in the service provided.

Key aspect of any support agreement
The most important aspect of the support agreement is the SLA or Service Level Agreement. This is a common understanding of the service provided including response times, guarantees and warranties associated with the support of your IT systems, services and applications.

Multiple SLA’s depending on the importance of the system or service.
For example, critical IT hardware could have a 0 – 4 hour response time, along with the engineering time to resolve the issue, time to liaise with the hardware manufacturer to avail of warranty, spare parts etc.

Critical hardware devices include servers, network switches, firewalls, phone systems and can be thought of as systems that impact the entire organisation in the event of failure.
Non critical hardware such as laptops, PC’s and Printers might have a next business day response time as failure would not impact the entire organisation.

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IT Audit – Know your IT Systems

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Every business owner knows that if you don’t have information on how your business is performing you can’t set goals or resolve issues.

Planit Computing provide an IT Audit which is designed to give SME owners / managers an insight into what questions they should be asking to ensure that their IT systems are functioning effectively.

You’d be amazed how many people are doing things in round about ways because systems don’t work as they should.  If management don’t ask then they aren’t told.

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