Tag Archives: remote

Pro-active IT Maintenance and Support

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Proactive Maintenance

Imagine being able to pinpoint and eliminate a problem on your computer network before any symptoms occur within the systems you use.   It would save you money in down time and keep your system running the way you need it to for your business to operate.

This is the advantage of proactive maintenance over reactive maintenance. Proactive maintenance provides corrective actions aimed at the sources of potential failure. The first logical step to proactive maintenance is the implementation of regular onsite inspections of your computer network and systems. We provide this service to our clients and they see the immediate benefit of it. After all, prevention is better than cure.

Remote Support

As part of our commitment to getting issues resolved as quickly for our clients, we also provide Remote Support. This means that we can (in most cases) log into our client PC’s/Servers via a secure channel from our offices and get to the source of the problem within a few minutes. We have found that most issues are resolved within 30 minutes.

Onsite Support

When Helpdesk support or our Remote support doesn’t successfully resolve the logged call, then we can dispatch an engineer (or team) to your offices to resolve the issue on-site. For our contract clients, our response times are fast and part of the contract and for all other clients it is based on a priority system where the most critical problems are addressed first.

Call us now in Dublin on 01 485 2222 or drop us an email on info@planitcomputing.ie to discuss your IT Support requirements.

SLA IT Support Contracts

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At Planit Computing, we offer a full range of support contract options especially to those clients who are heavily dependent on their computer network and IT systems for their day-to-day operations.

In order to minimise the downtime to our client, in the event of an IT problem occurring, we provide a service agreement that provides fast, reliable & professional assistance. Under the our support contracts we deliver a guaranteed 4 hour emergency response to critical issues, with remote access and telephone technical support provided immediately.

We offer a “full cover” contract, if you have any issue with your IT, you simply call us and we will fix it for you. It’s that simple! We also offer various other contracts that allow our client to purchase support time from Planit Computing at a reduced rate and whenever we provide you with IT support (offsite or onsite) we simply debit the time from your pre-purchased time.

Each contract and client is different, so contact us to arrange an assessment of your needs that are specific to your business.*

Call us now on 01 485 2222 or drop us an email on info@planitcomputing.ie to discuss your IT support requirements.