Planit Computing has the scale and experience to deliver a tailor Managed IT Helpdesk Service to every clients requirement. We negate risk and ensure system uptime by responding to issues with best-practice procedures, drawing on our extensive technical competencies and strong partner relationships.
We deliver on the trust that our clients place in us to solve their problems their way, but with our people. Our Managed Helpdesk services broadly fall into two categories, Onsite IT Support and Offsite IT Support:
Despite budget cutbacks and personnel reductions, IT organizations must continue managing and expanding existing infrastructure. Managing that technical infrastructure is an increasingly complex and time consuming proposition.
PlanIT Computing provides the tools and manpower necessary to ensure your entire system or any part of IT – computers, servers, network, peripherals, etc. – are optimally performing. When you sign up for our Managed Services, we use our Watch Guard technology to proactively monitor and maintain your systems with automated reporting that describes your system health and security.
At Planit Computing, we offer a full range of support contract options especially to those clients who are heavily dependent on their computer network and IT systems for their day-to-day operations.
In order to minimise the downtime to our client, in the event of an IT problem occurring, we provide a service agreement that provides fast, reliable & professional assistance. Under the our support contracts we deliver a guaranteed 4 hour emergency response to critical issues, with remote access and telephone technical support provided immediately.
We offer a “full cover” contract, if you have any issue with your IT, you simply call us and we will fix it for you. It’s that simple! We also offer various other contracts that allow our client to purchase support time from Planit Computing at a reduced rate and whenever we provide you with IT support (offsite or onsite) we simply debit the time from your pre-purchased time.
Each contract and client is different, so contact us to arrange an assessment of your needs that are specific to your business.*
Call us now on 01 485 2222 or drop us an email on firstname.lastname@example.org to discuss your IT support requirements.
PlanIT Computing can provide your business with an IT Support contract to suit your every need. Our support team can provide you with assistance on a 9am-6pm basis or if required on a 24/7 support plan.
Our expertise ranges from network/server solutions to printer, copier, fax, desktop, laptops and smart-devices. Our major strength is our flexibility. We provide different service levels so you can pick the one that suits you.
For example, you can choose a between a 2, 4 , 8 or 12 hour response service based on the critical nature of the problem to your business with engineers calling directly to the site within the agreed time frame. And, because our maintenance services are offered on a fixed price basis, you know exactly how much you are spending on maintenance, keeping in line with your IT budget.
IT Network Security defines the activities that a company or organisation takes to protect its network and its data. It is a basic requirement for all businesses. Threats to a company’s network are many but the most common are spread over the internet.