Planit Computing has the scale and experience to deliver a tailor Managed IT Helpdesk Service to every clients requirement. We negate risk and ensure system uptime by responding to issues with best-practice procedures, drawing on our extensive technical competencies and strong partner relationships.
We deliver on the trust that our clients place in us to solve their problems their way, but with our people. Our Managed Helpdesk services broadly fall into two categories, Onsite IT Support and Offsite IT Support:
Recently, we were asked by Wilsons Auctions to add a temporary broadband link to facilitate their Online Auction Services for PJ Hegarthy in Cork.
The location of the rostrum was about 150 metres away from the main network cabinet, with no network connectivity. In an ideal world Fiber or Wireless LoS would be the perfect candidate, but cost followed by its temporary residence there made this an nonviable option. A plan to use a 3G router was discussed but the location was in a “patchy” area for receiving a solid 3G connection. Latency is also an additional issue when using 3G.
Imagine being able to pinpoint and eliminate a problem on your computer network before any symptoms occur within the systems you use. It would save you money in down time and keep your system running the way you need it to for your business to operate.
This is the advantage of proactive maintenance over reactive maintenance. Proactive maintenance provides corrective actions aimed at the sources of potential failure. The first logical step to proactive maintenance is the implementation of regular onsite inspections of your computer network and systems. We provide this service to our clients and they see the immediate benefit of it. After all, prevention is better than cure.
As part of our commitment to getting issues resolved as quickly for our clients, we also provide Remote Support. This means that we can (in most cases) log into our client PC’s/Servers via a secure channel from our offices and get to the source of the problem within a few minutes. We have found that most issues are resolved within 30 minutes.
When Helpdesk support or our Remote support doesn’t successfully resolve the logged call, then we can dispatch an engineer (or team) to your offices to resolve the issue on-site. For our contract clients, our response times are fast and part of the contract and for all other clients it is based on a priority system where the most critical problems are addressed first.
Call us now in Dublin on 01 485 2222 or drop us an email on firstname.lastname@example.org to discuss your IT Support requirements.