With IT playing such a key role in business today, companies partnering with the correct IT Solutions provider is a business-critical decision. Having a partner that you trust ensures that you get on with the day-to-day running of your operation while the IT infrastructure is left to your trusted partner.
When you engage PlanIT Computing to look after your IT needs, you are dealing with an Irish company that has been working with businesses like yours for over several years. We develop strong, long-term relationships with clients that are built on the core values of technical expertise, innovation, service and trust. Our values are at the heart of our mission, ensuring that our approach and solutions focus entirely on your business.
With PlanIT Computing as your IT Business partner you will have access to a team of dedicated IT experts. The team will work in partnership with you to develop a bespoke managed service, or network solution, that will suit your business, today and into the future. Our approach is constructive and proactive, which ensures that we focus on understanding your business, your target market and the available technologies to help assist you in the ongoing development of your business.
Call us now on 014852222 to discuss your IT needs and requirements.
At Planit Computing, we offer a full range of support contract options especially to those clients who are heavily dependent on their computer network and IT systems for their day-to-day operations.
In order to minimise the downtime to our client, in the event of an IT problem occurring, we provide a service agreement that provides fast, reliable & professional assistance. Under the our support contracts we deliver a guaranteed 4 hour emergency response to critical issues, with remote access and telephone technical support provided immediately.
We offer a “full cover” contract, if you have any issue with your IT, you simply call us and we will fix it for you. It’s that simple! We also offer various other contracts that allow our client to purchase support time from Planit Computing at a reduced rate and whenever we provide you with IT support (offsite or onsite) we simply debit the time from your pre-purchased time.
Each contract and client is different, so contact us to arrange an assessment of your needs that are specific to your business.*
Call us now on 01 485 2222 or drop us an email on firstname.lastname@example.org to discuss your IT support requirements.
Any organisation should have a formal support agreement in place with their IT service provider. However, many organisations don’t have a formal agreement in place and often those that do don’t always take the time to read and understand it. Any support or service agreement should clearly state what is included (and excluded) in the service provided.
Key aspect of any support agreement
The most important aspect of the support agreement is the SLA or Service Level Agreement. This is a common understanding of the service provided including response times, guarantees and warranties associated with the support of your IT systems, services and applications.
Multiple SLA’s depending on the importance of the system or service.
For example, critical IT hardware could have a 0 – 4 hour response time, along with the engineering time to resolve the issue, time to liaise with the hardware manufacturer to avail of warranty, spare parts etc.
Critical hardware devices include servers, network switches, firewalls, phone systems and can be thought of as systems that impact the entire organisation in the event of failure.
Non critical hardware such as laptops, PC’s and Printers might have a next business day response time as failure would not impact the entire organisation.