IT Service Plans, Maintenance & IT Support Options from PlanIT Computing

Our IT Service Plans provides your business with all of the regularly scheduled services your business will need, comprehensive server and client monitoring, after hours support access, annual network audits, access to help desk services and emergency onsite visit coverage.

At PlanIT Computing, we provide  proactive IT Managed Services. Our combination of regular remote preventative maintenance and real-time monitoring of your computer systems delivers the following benefits:

  • Minimize your IT downtime and failures. We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerting and support mechanisms.
  • Reduce your IT support costs. The ability to connect remotely to your IT systems to take corrective actions avoids expensive on-site call-outs and provide instant support is the key to PlanIT Computing’s Managed IT Services.  Proactive maintenance means fewer issues and less “unexpected” and costly on-site IT support work.
  • Proactive Support. When our monitoring system detects a potential IT issue we are instantly alerted and will contact you to decide on a course of action to address the issue before it affects your business.

  • Remote monitoring. We have invested in a state of the art web based IT monitoring system that constantly feeds IT health and performance information back to our Network Operations Centre over a secure connection, providing us with real time information on your IT infrastructure.
  • Remote Desktop Control.  Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session “on demand”.
  • Security and Anti Virus Management. We automatically detect missing security patches or failed anti virus systems. Missing patches or antivirus issues can be addressed remotely and out of hours ensuring you are not exposed to possible Virus or Hacker attacks.
  • Backup monitoring.  Our monitoring systems will ensure your important business data is being successfully backed up as expected.  Daily email alerts can be sent to indicate the success or failure of the backups.
  • Asset Management.  Report and track locations, owners, suppliers, date of purchase, warranty and lease details across all of your managed IT hardware and devices.
  • Fixed Fee IT management. Our “all you can eat” fixed Managed Service fees* deliver a predictable cost for supporting your IT systems. Have piece of mind when you know exactly how much you pay each month for your IT support no matter how many IT problems you have.

We are rewarded when your IT systems run smoothly, NOT when you have a problem. With PlanIT Computing’s Managed IT Services our success is dependant on the stability of your IT systems.

Call us now on 014852222 to discuss an IT Service that’s tailored to your business requirements.

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