Author Archives: PlanIT Computing

SBS 2008 / 2011 Windows Update Error 80072EFD Automatic Updates

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Quick note: The client had removed WSUS from their SBS 2011 server – don’t ask!

When trying to  run Windows Update after removing WSUS from their SBS 2011 Server, our client received the following error in Windows Update: 80072EFD.

The 80072EFD error is a “network issue” error – ie, the server cannot find the update server.  This is obvious considering the client removed WSUS from their SBS 2011 Server but the uninstall of WSUS did not remove stale registry entries.

A quick look in the system registry found that the server was indeed pointing to itself for automatic updates – aha!

** BEFORE PROCEEDING, MAKE SURE TO BACKUP THE FOLLOWING KEY “HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate” **

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Java – Version 7 Update 25 upgrade issues

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There has been a recent flurry of updates released by Oracle for their Java platform – the most recent one as of today’s date ( 20/06/2013 ) is Version 7 Update 25.

We began rolling Version 7 Update 25 update out yesterday and noticed a few glitches during install – the most obvious being the older versions of Java are not removed correctly.  This can and will cause issues with sites that require Java.

The easiest workaround is to remove the older versions of Java via Programs and Features – just make sure not to remove the latest version of Java during the process!

 

 

Using email to it’s maximum potential via Microsoft Exchange

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Email should be easy.

Are you embarrassed to email prospective clients because you conduct business from a Yahoo! address?  Are you forever tied to a slow ISP because you don’t want to change your email address?

Does your computer download messages twice when you use your smartphone or iPad?  Why is it so complicated to share a calendar with your manager?   And where are your messages actually stored?

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Logmein Hamachi Error – The Hamachi server has denied your login request

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Recently, we had an issue where a clients computer could not connect to the Logmein Hamachi Network.  Every time we tried to connect to Logmein Hamachi, we would receive the following error:

“The Hamachi server has denied your login request”.

The Logmein Hamachi program had previously been installed but was not removed successfully.  To resolve the Logmein Hamachi error, we did the following:

  1. Click START and then RUN
  2. In the RUN BOX, type in SERVICES.MSC
  3. CLICK OK
  4. Scroll down to the LOGMEIN HAMACHI2 SERVICE
  5. Right click on the LOGMEIN HAMACHI2 SERVICE and select STOP.
  6. Once the LOGMEIN HAMACHI2 SERVICE is stopped, browse to the following directory:  “C:\Documents and Settings\LocalService\Local Settings\Application Data”
  7. Delete the LogMeIn Hamachi folder
  8. Go back to SERVICES.MSC and start the LogMeIn Hamachi2 Service
  9. Start Logmein Hamachi

Logmein Hamachi should now connect to the network.

If you’re still having difficulty with Logmein Hamachi, why not give our office a call on 014852222 for a free, no obligation consultation.

Managed IT Support Helpdesk and Services

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Managed IT Helpdesk Services

Planit Computing has the scale and experience to deliver a tailor Managed IT Helpdesk Service to every clients requirement. We negate risk and ensure system uptime by responding to issues with best-practice procedures, drawing on our extensive technical competencies and strong partner relationships.

We deliver on the trust that our clients place in us to solve their problems their way, but with our people. Our Managed Helpdesk services broadly fall into two categories, Onsite IT Support and Offsite IT Support:

 

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VMWare Player. Failed to lock the file error. ( error loading VMware system )

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While testing Windows Server 2012 in our IT test lab – we shut down a virtual machine forcefully using VMware Player.

After we shut the Virtual Machine down, we tried to start it up again – which we received the following error message: “VMware player cannot open disk … Failed to lock the file” error message.

We checked the directory where the Virtual Machine was stored and noticed, along with the VMX and VMDK files, there were several LCK files – these are lock files used by VMware to lock the virtual disks.

We removed each of the folders ( each containing one 1kb LCK file ) and started the Virtual Machine again – this time the Virtual Machine loaded up fine.

If you’re experiencing issues with your VMware or Virtual Environment and the above does not resolve your issue – feel free to contact us now on 01 485 2222.

Managed IT Hosting & Managed IT Services

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Despite budget cutbacks and personnel reductions, IT organizations must continue managing and expanding existing infrastructure. Managing that technical infrastructure is an increasingly complex and time consuming proposition.

PlanIT Computing provides the tools and manpower necessary to ensure your entire system or any part of IT – computers, servers, network, peripherals, etc. – are optimally performing. When you sign up for our Managed Services, we use our Watch Guard technology to proactively monitor and maintain your systems with automated reporting that describes your system health and security.

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Managed IT Services and IT Solutions from the heart of Dublin

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At PlanIT Computing, our primary focus is to deliver technical innovation and expert Managed IT services for improved Business efficiency,  specialising in the delivery of complete Managed IT services; delivering quality remote or on-site IT support, providing a service with quick response rates,comprehensive hosting services, complete management, networking and data backup, protection and recovery. All to help reduce the stress of IT.

The core features of our Managed IT service aims to:-

  •     Improve IT efficiency and decrease costs
  •     Provide a complete Managed IT services
  •     Help ensure business continuity with minimal downtime
  •     Offer complete managed IT security and protection of your business data
  •     Quick remote and on-site IT support
  •     Help to plan, implement IT infrastructures
  •     A quality Managed IT service with no compromises

We, at PlanIT Computing, can offer a wealth of experience in providing Managed IT services to a range of businesses and have expertise in planning, implementing and managing complex IT infrastructures. A good network infrastructure is essential for the mechanics of your business and if well-planned and implemented it will provide numerous of benefits to all.

We have the ability to provide the best Managed IT services and improve IT efficiency and productivity, leaving you more time to focus on other areas of your business.

Our Managed IT services can cater for businesses throughout Dublin and Ireland, ensuring instant response to all.

If your business is considering proactive IT services and would like more information, give us a call on 01 485 2222 today for more information.

Managed IT Consultancy Packages

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Our Managed IT Consultancy Packages are aimed at all businesses that have a major dependence on their IT infrastructure.

For small companies, the best choice may be to avail of our services occasionally, only when the need arises – ie Break / Fix policy

But if you are calling for assistance frequently or downtime is not acceptable and you would prefer a more proactive rather than “fire fighting” approach, then we recommend a Managed IT Consultancy Package – providing a much more pro-active support mechanism for your IT infrastructure.

Proactive IT support means you have fewer problems and we know whats going wrong before you, allowing us to fix the problem immediately.
If your company’s IT is down, how much is it costing your business? IT problems mean your staff are not able to work effectively, resulting in revenue loss.

We monitor your computers and servers to provide rapid response to any IT problems that arise by:

 

  • 24×7 Server Monitoring from our Network Operations Center in Dublin 2
  • 24×7 Availability notice via Remote Access
  • Component Monitoring – hard drive space, RAM and CPU utilization etc.
  • E-mail and SMS notifications
  • Server Event Log Monitoring

 

Call us now on 01 485 2222 to discuss an IT package that suits your companys needs or visit our website http://www.planitcomputing.ie for more information on our services and solutions.

Onsite Computer Repairs and Network Management

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At Planit Computing, our technicians can help you with all of the following issues in the comfort of your office:

    • Virus and Spyware problems
    • Server Issues and Broadband faults
    • Printer, Scanner and Digital Camera issues
    • Windows Errors & Blue Screens
    • Computer Software and Hardware Issues
    • Data Backups & Data Recovery
    • PlanIT Computing Technicians even provide you with Computer Lessons!

 

No hidden costs guaranteed!

We do not have separate charges for separate services.

We do not charge per computer, server or device.

We can work simultaneously on multiple computers, servers or devices at the same time.

Our Technicians can also provide any software or hardware that you may need or want at competitive retail prices.

Visit our website http://www.planitcomputing.ie or call us now on 01 485 2222 to arrange a free, no quibble quotation for your IT needs and requirements.